Return & Shipping Policy

Spend over $100 and we will ship Australia wide for free. Orders are shipped in 1 working day plus we have a 30 day return guarantee.

We want to make your shopping experience with Love Lust as easy as possible. If you change your mind or the item is just not what you expected we offer a refund, exchange or a credit note for later use. It's all up to you, see below for more details.

1. Shipping. Orders will ship in 1 working day and you will be immediately notified of your order with an email confirmation. All prices are quoted in Australian dollars and include GST.

Orders will only be shipped to an Australian address via Australia Post, if you are not at the premises at the time of delivery it will be forwarded to your local post office for your collection. Once dispatched with Australia Post, it can take generally takes 2-3 working days for delivery but some locations may be longer. Buy on Monday and you should receive your gift by Friday!

2. Returns. If for any reason you are not satisfied with a product you have purchased from our online shop you may return it within 30 days of your order. Please forward your order confirmation email with the reason for the return to our email address. Upon receipt we will provide the return address.

Any returns must be in new condition (except broken items) with original packaging for a full refund less the cost of the original postage and handling.

  • For refunds - if you require a refund, you are responsible for return shipping charges. Love Lust will refund product value however, our postage will not be refunded. If no shipping was charged, you will be charged a restocking fee of $10.
  • For exchange - if you do wish to exchange an item, you are responsible for return shipping charges, however Love Lust will ship you a replacement item with no additional shipping charge
  • For credit notes - if you would prefer a credit note on an item, you are responsible for return shipping charges. Love Lust will provide a 6 month credit note to be redeemed on Love Lust to the full value of your order (including postage).

We recommend you use priority/registered mail or a carrier that provides tracking. Love Lust is not responsible for lost return shipments.

If you have any queries please email us or contact 02 9662 3100.

Update date: December 2011